Elena Budnik

Conf42: Internet of Things (IoT) 2024

The Future of IoT and CRM Integration: Enabling Proactive Customer Service for SMEs

Integrating IoT with CRM empowers SMEs to predict customer needs, automate responses, and reduce service delays. With real-time data, SMEs can shift from reactive to proactive service, building loyalty and efficiency. It’s a game-changer for SMEs aiming to provide top-notch customer experiences.