Vanessa Huerta Granda

Conf42: Incident Management 2022

One more step in Learning from Incidents: Sharing incident findings effectively

One more step in Learning from Incidents: Sharing incident findings effectively Oftentimes post-incident activities involve a post-mortem meeting and document. These 2 vary in quality, from focusing only on a single root cause, maybe a 5-why’s, or on the bright side, a thorough investigation that takes into account multiple points of view. Regardless, once the meeting is complete, the output...