In today’s fast-changing tech world, GenAI helps improve incident management by making it easier to detect, respond to, and resolve problems quickly. This session focuses on how GenAI empowers SRE teams to identify issues, automate tasks, and reduce downtime, leading to faster incident resolution.
We will go through how we built Mattermost Cloud with the mindset Platform as a Product and utilise common services for the IDP. In parallel we will present how we empowered the Platform with self-serve capabilities for all - not only devs - using ChatOps and Github bots.
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