Quintin Balsdon

Conf42: Chaos Engineering 2021

Sleeping with one eye open: Experiences with production support

I will talk about my experience as a software production support engineer. For over 7 years I have been supporting software in various degrees and have developed some insights I feel would be helpful to others. I will cover the most vital aspects of software production support and include some of the more memorable stories, with the lessons learned. > Put on the right hat: Assuming the role of...