SREday Amsterdam 2024
Premiere 2024-11-21
Reliability is important. It's what keeps your service from having costly, infuriating outages. Sociotechnical resilience is the often overlooked heart of reliability. If your team isn’t trained, equipped, and supported, you’ll be scrambling to keep up with outages.
Blameless
When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more. This talk will teach you to avoid overcrowding incidents through smarter escalation policies, role-based tasks to organize...
How do you reconcile the ideals of blamelessness with a demand for blame? When is accountability actually required? We'll navigate these challenges by explaining: How to empathize with blameful people - we'll look at how their goals align with yours, even if their methods are archaic How to skilfully respond to a demand for blame - blameful peoples' goals can be achieved blamelessly -...
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