Christina Tan

Conf42: Site Reliability Engineering 2021

Elephant in the Blameless War Room - Accountability

How do you reconcile the ideals of blamelessness with a demand for blame? When is accountability actually required? We'll navigate these challenges by explaining: How to empathize with blameful people - we'll look at how their goals align with yours, even if their methods are archaic How to skilfully respond to a demand for blame - blameful peoples' goals can be achieved blamelessly -...