Bart Enkelaar

Conf42: Chaos Engineering 2021

One year of SRE failures

Last year we pitched SRE to our management team and got the OK to get cracking. We've achieved a lot, but failed even more. This talk is a front-row seat to a blameless postmortem on the first year of SRE at bol.com, the largest online retailer in The Netherlands and Belgium. Getting SRE right is hard. We tried in 2017, we failed. We tried in 2019, we failed. We picked ourselves up, dusted off,...