Austin King

Conf42: Site Reliability Engineering 2021

Games We Play to Improve on Incident Response

Incident Response is a core competency for SRE teams, but how can teams practice and improve? Inefficient incident response can be costly to a company. It causes lost revenue and destroys customer trust. We will discuss mainstream games, a conceptual frameworks for creating team specific drills, and finally introduce an innovative research topic - outage simulation. An outage simulator gives...