In this talk, we will go through several options for high availability and disaster recovery for MSSQL Server, making it one of most popular relational database technologies for enterprises' mission critical workloads. However, these options are primarily designed for traditional on-premises environments. This session explains those options in the context and Cloud deployments, pros and cons of...
The solution describes the best practices and available services in the AWS Cloud to implement a seamless omni-channel experience for a customer interacting with a call center. The interaction can happen via all the popular channels: phone call, mobile or web chat and even smart home devices like Amazon Alexa. The seamless aspect of the solution refers to the effortless and trouble-free...
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