Ajuna Kyaruzi

Conf42: Site Reliability Engineering 2021

Sustainable Incident Management for happy SRE teams

How you respond to production outages can affect both team morale and development velocity. With the proper Incident Response processes in place, it can reduce this stress, and make it easier to ramp up new teammates, and the focus on reducing TOIL. This talk will look at Incident Management at its core, covering Incident Command and how to scale it with a growing organization sustainably....