Conf42 Incident Management 2022 - Online

September 29 2022

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Schedule

Event	Time	Location
Premiere Show introducing all talks and sponsors		Livestream
Panel: Incident Management 2022 Panel Discussion		Livestream
Keynote: Incidents: the customer empathy workshop you never wanted Ryan McDonald Responder Advocate at FireHydrant		Livestream
Keynote: One more step in Learning from Incidents: Sharing incident findings effectively Vanessa Huerta Granda Solutions Engineer at Jeli.io		Livestream
Keynote: Too many people in the room? Nick Mason Solutions Engineer at Blameless		Livestream
Keynote: Automate merging to keep builds healthy at scale Ankit Jain Co-Founder & CEO at Aviator Technologies		Livestream
Keynote: Get Ready to Recover with Reliability Management Jeff Nickoloff Principal Engineer, Office of the CTO at Gremlin		Livestream
Keynote: Using incidents to level-up your teams Lisa Karlin Curtis Technical Lead at incident.io		Livestream
All 17 talks available on demand Pick and choose what order to watch things in		Subscribe

Keynotes

Incidents: the customer empathy workshop you never wanted

Organizations are focusing on incidents more than ever but failing to leverage them to their full potential. But by framing incidents and post-incident reviews as customer empathy-building opportunities, we can facilitate more creative technical problem-solving, unlock improvements to your response process, and enable organizational agility that otherwise might have gone unnoticed. This talk...

Ryan McDonald

FireHydrant

One more step in Learning from Incidents: Sharing incident findings effectively

One more step in Learning from Incidents: Sharing incident findings effectively Oftentimes post-incident activities involve a post-mortem meeting and document. These 2 vary in quality, from focusing only on a single root cause, maybe a 5-why’s, or on the bright side, a thorough investigation that takes into account multiple points of view. Regardless, once the meeting is complete, the output...

Vanessa Huerta Granda

Jeli.io

Too many people in the room?

When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more. This talk will teach you to avoid overcrowding incidents through smarter escalation policies, role-based tasks to organize...

Nick Mason

Blameless

Emily Arnott

Blameless

Automate merging to keep builds healthy at scale

Code-submission processes can highly impact developer productivity, especially as engineering teams scale and codebase complexity grows. Often, teams that work on a monorepo struggle with keeping their main branch stable, especially as the number of engineers merging changes (and consequently, the number of code-submissions per day) grows. This happens because incompatibilities emerge when...

Ankit Jain

Aviator Technologies

Get Ready to Recover with Reliability Management

The best way to minimize the impact of incidents is to prepare to respond ahead of time. But it is difficult and expensive to prepare for every possible symptom or cause. This talk will cover how to test the reliability of your system, evaluate your incident readiness, and prioritize future preparation.

Jeff Nickoloff

Gremlin

Using incidents to level-up your teams

Incidents are a great opportunity to gather both context and skill. They take people out of their day-to-day roles, and force ephemeral teams together to solve unexpected and challenging problems. The first part of the talk will walk through the different things you can learn from incidents, including: * Taking you to the edges of the systems your team owns, and beyond - incidents help broaden...

Lisa Karlin Curtis

incident.io

Panel Discussion

Incident Management 2022 Panel Discussion

Nora Jones, Erin McKeown & Charity Majors will discuss the Incident Management practices in their respective organizations: Jeli.io, Zendesk and Honeycomb.io