Hello everyone, my name is Anil Kheri and today we are gonna talk about how healthcare can be changed using Salesforce Health Cloud and how we can revolutionize healthcare delivery using the CRM Cloud. So over the past few years, as we all know, healthcare sector has been under immense pressure to, to enhance patient care while improving personal efficiency. So this discussion is based on a comprehensive study on multiple clients who has delivered, their, health, healthcare, using health cloud, infrastructure. so this is being conducted between 2022 to 2024, across multiple healthcare facilities. So, you know, it examines how the implementation of Salesforce health cloud has transformed care. So, let's talk about, let's start with the challenges healthcare, organizations face today. So, these include fragmented patient data, inefficiencies in care coordination, delayed response time, and care gaps that can lead to complication. Additionally, healthcare systems struggle with operational inefficiencies, resource mismanagement, and compliance with stringent regulations. These challenges not only affect patient outcomes, but also burden healthcare providers with rising cost and inefficiencies. So our study analyzed Salesforce health data cloud implemented across diverse healthcare environments and produced some remarkable results. So if you see here, the patient case satisfaction, scores has increased by 26. 4%, so which rose from 78 to 91 in the first year. Facilities where Facilit, the Health Cloud was used and also the care coordination, which means the time spent on care coordination was reduced by 75%, from 48 hours to, 12 hours, enabling faster interventions and better outcomes. And also based on response time, the response times were reduced by 83%. So that means the communication between the provider's office and the patients have reduced significantly, when people were using. So this, this also, you know, we can also say that, people who are using health cloud were also implementing AIs in, in giving their responses or, you know, in, providing claims, so that you don't have to talk to an actual person, for, for your, issues to be resolved. So you can just probably chat with an AI bot, when, you know, you have certain queries with your, users. with your provider. So, and also, if you look at like, there is a care gap, identification. So in, in that also the times have reduced, significantly, from, like there is an increase in the gap, which, which, which, which enabled healthcare providers to take preventive actions and deliver more holistic and personalized cares. And also. The key additional, performance indicators, as I said, you, the response time, has been increased, has been decreased, and also the care gap identification has been increased. So what are the critical, success factors? So, the critical, success factors, here are comprehensive staff training, phased deployment approach, and cross, collaborations. So the comprehensive So the training programs, increased the system and operation rates by 85%. Within six months, ensuring teams could fully utilize the platform capabilities. And also, by rolling out the system in stages, starting with pilot programs, organizations reduced disruptions by 75 percent compared to the traditional methods. And also the cross function collaboration alignment between IT, clinical, and administrative teams ensured that this. that needs all of stakeholders, were paved away for smoother implementation and operation. So by this, what happened with the cross functional collaboration, what happened was that people who were using different systems were under one, under one, one umbrella, which was the healthcare, the health cloud platform. so what happened in this is they were able to easily communicate and get answers from cross, cross teams. so the dependency So, this is the practical implementation framework and also I want to talk about, like how healthcare, how, Salesforce played a critical role, in, achieving these results. So 360 degree patient view. So by consolidating patient data into a single view, providers were able to deliver more personalized care and proactive care management. Automated alerts and reminders help prevent care gaps, ensuring patients stayed on track with their care plans, and also streamline communication, securing messaging between care team members, improve coordination, enabling Seamless communications and reducing errors and also data driven insights. So powerful analytic tools within health cloud supported better clinical decision making and enabled providers to identify patterns and trends and areas for improvement. So the health cloud matrices, were giving a lot of, insights, to the, provider, from the patient's previous So they don't have to go through like each and every notes that they had. But, you know, they were able to, look in a confide report form or a dashboard form and then get much of the information from there. So beyond improving, care, Health Cloud delivered substantial operational and, compliance, benefits, such as, you know, automation, reducing redundancies and improved, resource allocations, leading to a 32 percent reduction in operational overhead in the regulatory compliance, built in security. Features, HIPA compliant data management and role based access controls and regular compliance training. Ensure patient data, were protected, and adherence to regulations. These features were critical in building trust with patients and safeguarding sensitive information. So the call to action. So, so if you see here, how, how can, healthcare organizations. Replicate this success, like who are not using CRM is assessing their current systems. where, you know, start by evaluating the existing workflows, identifying inefficiencies and understanding the needs of the organization and also to engage stakeholders, stakeholders, which include clinical administrative and it teams early in the planning process to ensure alignment and buy in and also to develop a tailored, strategy, You know, customizing, the health cloud implementation to meet their unique needs. and, the organization needs. And also commit to the, continuous improvement, regularly gather feedback, and also, you know, analyze performance metrics and refine, processes to sustain, long term benefits. So, I just want to, conclude saying that Salesforce Health Cloud has proven to be a game changer for healthcare, you know, significantly. improving patient outcomes, enhancing operational efficiencies, and streamlining compliance. So by leveraging this CRM technology, healthcare organizations can not only meet today's challenges, but also future proof their systems for tomorrow. And, thank you, everybody.